Our Support team reviews the support tickets when a client has a question or concern. If our software is missing the feature they are looking for or if the feature doesn’t work as expected, these details are shared to our Product Management team to clarify and prioritize. We also collect input from what we're seeing in the market as a whole as well as our Client Success Managers who are talking directly to clients about strategy, trends and best practices to determine our course.

Once our team begins decides the course of action, we begin to design out the look and feel of the enhancement. Then our savvy development team takes the reins to build the improved functionality.

Once the software has been designed and developed, is typically gets released into Beta to select volunteer clients, who work with our development team to work out any kinks.

After days, weeks, or months, the product enhancement is released to all clients for use.

Our Product Management team continually engages with clients to understand their challenges and facilitates development of solutions to streamline workflows and make our clients' job easier. Each client also has a Client Success Manager they meet with regularly. If, during their meeting, the client reports any feature requests or features that don’t work as expected, the Client Success Manager will share that information with our Product Management team.

After days, weeks, or months, the product enhancement is released to all clients for use.

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